Quality Control and Quality Assurance Best Practices

We have been involved in some very complex remediation projects. They take a lot of work to execute properly. Most of the important work however is completed by the consultant before we are even brought into the project.

The consultant spends many hours investigating and developing the drawings and specifications to correct the issues that are plaguing the building and additional hours assuring the client that their nightmare is soon to be over.

The last thing the consultant wants is to have to spend the entire execution phase of the project breathing down the contractor’s neck to make sure they actually do the specified work properly.

But how does the Consultant ensure that the work is carried out to conform with the drawings and specifications and any additional issues encountered along the way (there is always something) are properly addressed? And what can be done to help ensure everyone is happy at the end of the project?

In the construction industry quality control and quality assurance are vital to ensuring work conforms to the drawings and specifications, will function properly, and to minimize issues during the execution of the work.

Quality Control

Quality control (QC) is the responsibility of the contractor.
It is carried out by the site superintendent and crew foremen who continuously monitor the progressing work closely to ensure it is done properly and conforms to the specifications and drawings. They also document and work with the consultant to address any questions, concerns, or unforeseen issues.

Quality Assurance

Quality assurance (QA) is completed by the consultant primarily during regular site reviews.
During these reviews the consultant confirms proper execution of the work as described and illustrated in the drawings and specifications, reviews necessary mock-ups, and also addresses any conditions that arise that were not accounted for in the original design.

A written memo is an important part or these reviews to confirm that work has been completed acceptably and to note any observed deficiencies. Corrected deficiencies are also specifically noted in the written memo. The written memo is distributed to the contractor and owner as a record of the status of the progressing work.

Three Necessary Ingredients

The principles of QC and QA are very basic and are at the heart of a successfully executed project.

But what separates the successful from the unsuccessful projects? What is necessary for effective QC and QA?

Commitment, Communication, and Documentation

All of the main parties (and all of the workers on the site) need to be committed to the successful execution of the project in accordance with the drawings and specifications and to meet the needs and expectations of the owner.  Not to completing the work as cheaply or as quickly as possible. Not to being right in every disagreement.

Projects have great difficulties succeeding without proper communication between the contractor, consultant, and owner to report progress, address unforeseen conditions, resolve concerns, and manage expectations.

Documentation is vital to provide a readily available record of what work has been done, what concerns have arisen, what has been accepted, what has been rejected, and what changes are required or have been incorporated into the original drawings and specifications.

At Taylor Construction we understand the need for effective quality control and quality assurance throughout every project. We are committed to doing the work right the first time to the satisfaction of the consultant and owner. Our extensive experience has allowed us to establish procedures for effective communication and documentation throughout every project.

If you would like to work with us or just discuss ways that you can better implement QC and QA in your next project, click the button below to contact us. We look forward to hearing from you.

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